UK GDPR Compliance

South Shields Appliance Repair Services is committed to respecting your data protection rights under the UK General Data Protection Regulation (UK GDPR). This page explains how we comply with the law and how you can exercise your rights.

Scope and Applicability

This website is informational and does not require user registration or account creation. We do not store personal data in a database. However, we may collect limited personal data automatically through website analytics, server logs, and cookies to improve user experience and ensure site functionality. This data is processed in accordance with the UK GDPR.

Your Rights Under UK GDPR

Under the UK GDPR, you have the following rights:

• Right of access – You can request confirmation of whether we process any of your personal data.
• Right to rectification – You may request correction of any inaccurate or incomplete personal data.
• Right to erasure – You may request deletion of your personal data, where applicable.
• Right to restriction of processing – You may request we limit how your data is used.
• Right to data portability – You may request a copy of your data in a structured, machine-readable format.
• Right to object – You may object to processing based on legitimate interest, including profiling or analytics.

How We Comply

We do not collect or store personal data for marketing or commercial purposes. Any data collected via analytics tools (e.g., Google Analytics) is anonymised and aggregated. We use cookies only for essential site functionality and user experience improvements, with clear consent mechanisms where required. We do not sell, share, or transfer personal data to third parties for commercial purposes.

Data We Process

Any personal data we process is limited to:

• IP addresses (anonymised via IP masking)
• Browser type and device information
• Pages visited and time spent on site
• Cookie identifiers (for session and preference management)

All data is retained only as long as necessary for technical operation and is automatically deleted after 12 months.

Legal Basis for Processing

Our processing of personal data is based on legitimate interest under Article 6(1)(f) UK GDPR, specifically to ensure the website functions properly, to analyse usage patterns for improvement, and to maintain security. We balance this interest against your rights and freedoms, and we do not process data where less intrusive means are available.

How to Exercise Your Rights

To exercise any of your rights under UK GDPR, please contact us by email at [email protected]. Include your full name, the right you wish to exercise, and any relevant details (e.g., IP address or date of visit if known). We will respond without undue delay.

Response Timeframes

We aim to respond to all requests within one month of receipt. In complex cases, we may extend this period by two additional months and will inform you within one month of the reason for the delay.

No Discrimination Policy

You will not be denied services, charged different prices, or receive a different quality of service because you exercised your rights under UK GDPR.

Updates and Changes

We may update this page from time to time to reflect changes in law or our practices. Any material changes will be posted here with a revised effective date. We recommend reviewing this page periodically.

Contact Information

If you have any questions about this compliance page or wish to exercise your rights, please contact our data protection point of contact:

Cyrus Goodwin
Email: [email protected]
Address: 91 Rakau Road, Hataitai, Wellington 6021, New Zealand

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection. Visit ico.org.uk for more information.